Terms & Conditions

Welcome to Terrastones, accessible at https://terrastonesforlife.com. These Terms and Conditions (“Terms”) govern your use of our website and outline the rules, policies, and regulations that apply when you interact with our products, services, and content. Please read these Terms carefully before using our Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our Website.

1. Introduction

1.1 The Website is owned and operated by Terrastones, a company engaged in the import, export, and sales of premium natural stones, including granite, marble, quartz, travertine, and related materials.
1.2 These Terms apply to all users of the Website, including customers, visitors, and third-party vendors. By accessing or using any part of the Website, you agree to comply with these Terms.

2. Eligibility

2.1 You must be at least 18 years old to use this Website. By using the Website, you represent that you are of legal age and agree to comply with these Terms.
2.2 You are responsible for maintaining the confidentiality of any account information you use to access the Website. You agree to accept responsibility for all activities that occur under your account.

3. Use of the Website

3.1 Content Ownership and Use
All content on the Website, including text, images, graphics, logos, and software, is owned or licensed by Terrastones and is protected by intellectual property laws. You may not reproduce, distribute, or exploit any content from the Website without our prior written consent.

3.2 User Conduct
When using the Website, you agree to the following:

• Not to engage in any unlawful or fraudulent activities.
• Not to interfere with the functionality or security of the Website.
• Not to upload or distribute viruses, malware, or harmful software.
• Not to use the Website in a way that harms or infringes the rights of others.

3.3 Prohibited Activities
You are prohibited from using the Website in a way that violates any laws or regulations, including:

• Engaging in unauthorized access to our systems or databases.
• Using automated tools or scripts to collect data from the Website.
• Posting or transmitting any defamatory, offensive, or harmful content.

4. Products and Services

4.1 Product Information
We strive to provide accurate information regarding the availability, descriptions, pricing, and features of our products. However, we do not guarantee that all product information is error-free. Actual products may vary slightly in appearance due to natural variations in stone color, pattern, and finish.

4.2 Order Acceptance
All orders placed on the Website are subject to acceptance by Terrastones. We reserve the right to refuse or cancel any order for any reason, including errors in product information, pricing issues, or concerns regarding fraudulent transactions.

4.3 Pricing and Payment

• Prices displayed on the Website are in INR and may be subject to applicable taxes and shipping charges.
• We reserve the right to modify prices without prior notice. Any changes to prices will not affect orders that have already been confirmed.
• Payment for orders can be made through the payment gateway provided on the Website. All payments must be processed successfully before any products are dispatched.

4.4 Product Availability
We strive to ensure that our product inventory is accurate, but we cannot guarantee the availability of all products at all times. If a product you have ordered is out of stock, we will notify you and provide options, such as an alternative product or a full refund.

5. Shipping and Delivery

5.1 Delivery Policy
We provide delivery services to various locations, both domestically and internationally. Delivery times may vary depending on your location and the nature of the product. Estimated delivery times will be provided at checkout, but we do not guarantee specific delivery dates.

5.2 Risk of Loss
Once the products have been dispatched, the risk of loss or damage passes to the customer. We will not be liable for any delays or damages caused by third-party shipping providers. Customers are advised to inspect the products upon receipt and report any issues within 48 hours.

5.3 International Shipping
International orders may be subject to additional customs duties, taxes, and fees. These charges are the responsibility of the customer and must be paid before the product is delivered.

6. Return and Refund Policy

6.1 Return Eligibility
We accept returns for defective or damaged products only. If you believe you have received a defective or incorrect item, you must notify us within 7 days of receipt. The product must be unused and in its original packaging to be eligible for return.

6.2 Refund Process
Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Shipping fees are non-refundable.

6.3 Non-Returnable Products
Products that have been custom-cut, modified, or damaged due to misuse are not eligible for return or refund.

7. Intellectual Property

7.1 All content on the Website, including but not limited to text, images, designs, and logos, is the intellectual property of Terrastones or its licensors. You are not permitted to use any content from the Website for commercial purposes without our express written consent.

7.2 Trademarks
All trademarks, service marks, and trade names on the Website are the property of Terrastones. You may not use any trademarks or service marks in connection with any product or service that is not provided by Terrastones.

8. Limitation of Liability

8.1 To the fullest extent permitted by law, Terrastones shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Website or our products, including but not limited to loss of profits, data, or business.

8.2 We make no warranties or representations about the accuracy, completeness, or reliability of the information provided on the Website. The Website is provided “as is” without any warranties, express or implied.

9. Indemnification

You agree to indemnify, defend, and hold harmless Terrastones and its affiliates, employees, and agents from any claims, damages, liabilities, or expenses arising from your use of the Website or violation of these Terms.

10. Third-Party Links

The Website may contain links to third-party websites or services. These links are provided for your convenience, and we do not endorse or assume any responsibility for the content or availability of these external sites. You access third-party websites at your own risk.

11. Modifications to Terms and Conditions

We reserve the right to update or modify these Terms at any time without prior notice. Any changes to these Terms will be effective immediately upon posting on the Website. It is your responsibility to review these Terms regularly to stay informed of any changes. Your continued use of the Website after any modifications indicates your acceptance of the updated Terms.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with the use of the Website or these Terms will be subject to the exclusive jurisdiction of the courts in New Delhi, India.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, you may contact us at:

Terrastones
Email: info@darkslateblue-eagle-442156.hostingersite.com
Phone: +91 9505 967 816
Address: 1-8-92,Street no 10, Chikkadpally Hyderabad 500020, Telangana. India